This website is run by VaziHub Collections. The right to privacy is an integral human right recognized and protected in the Kenyan Constitution and the Protection of Personal Information Act 4 of 2013 (“POPIA”). Accordingly, our customers’ privacy and trust are extremely important to us! We will ensure that personal information (“information”) is collected and handled in a transparent and lawful manner in alignment with POPIA.
It is important that you read this Statement carefully before submitting any information to VaziHub:
VaziHub offer a wide range of products and services, including but not limited to in-store services, digital offerings, and value-added services. This Statement explains how we use the information we collect from you when you use our products and/or services and by using our products and/or services and/or by providing information to us you agree to the information being processed as set out in this Statement. This Statement also:
Some parts of our business may need to collect and use personal information to provide you with their products and services. VaziHub website may contain links to websites operated by other organizations that have their own privacy policies. Please make sure you read their terms and conditions and privacy policies carefully before providing any personal information on other websites as we do not accept any responsibility or liability for other organizations.
This policy applies to:
In this Statement, “VaziHub”, “us”, “our” or “we” refers to VaziHub Collections.
This Statement is subject to the laws of the Republic of Kenya in particular POPIA, the Promotion of Access to Information Act, 2000 (PAIA), the Consumer Protection Act, 2008 (“CPA”) as well as other relevant data protection legislation. Any dispute arising will, to the extent permitted by law, first attempted to be settled internally and if this is not possible be referred to the Information Regulator whose details are provided at the end of the statement.
ROLE |
RESPONSIBILITY |
Information Regulator |
The Information Regulator Office duties includes providing education, monitor and enforce compliance, handle complaints and facilitate cross-border cooperation in the enforcement of privacy laws In the context of this Statement this is the office of individuals appointed by the President of Kenya in terms of POPIA |
Information Officer |
An individual who is a director of VaziHub and is responsible for ensuring that VaziHub comply with the POPI Act |
Deputy Information Officer/s |
The individual/s who is/are have been delegated responsibilities in driving required activities on behalf of the Information Officer |
Data subject |
Any natural or juristic person who is identifiable by a name, an ID number, location data, or via factors specific to the person's physical, physiological, genetic, mental, economic, cultural or social identity In the context of this Statement this is the person (aka consumer or customer) whose information is being processed by VaziHub |
Responsible Party |
The party who determines the purpose of and means for processing personal information and is also responsible for protecting (safeguarding) the information of the data subject In the context of this Statement this is either VaziHub or a business partner (depending on the context) |
Operator or Processing Party |
The party who processes (collect, receive, record, collate, store, anonymize, retrieve, alter, use, distribute, erase or delete) information for a responsible party in terms of a contractual agreement or mandate on behalf of a Responsible Party In the context of this Statement this is either VaziHub or a business partner |
To register or make use of VaziHub’s online platforms, you are required to provide us with your personal information including but not limited to your name, surname, contact information and other personal details.
You may provide personal information to us either directly or indirectly (through a person acting on your behalf), by completing an “application” form for our products and services or requesting further information about our products and services, whether in writing, through our website, over the telephone or any other means.
Unless you consent, we usually only collect information that is reasonably necessary for our business functions and activities and related purposes. The type of information we collect and hold, will depend on the purpose for which it is collected and used. We will inform you what information you are required to provide to us and what information is optional. The information we process is typically to provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for, to manage and improve our day-to-day operations, to manage and improve our website and mobile platforms with the aim of improving your customer experience.
We may also collect your personal information from a person acting on your behalf, any regulator, or other third party that may hold such information.
You agree to give accurate and current information about yourself to VaziHub and to maintain and update such information when necessary.
2.1. Services in Collaboration with business partners
VaziHub has various partnerships and we also provide various goods and services. To deliver these goods and services, varying levels of information are required to be processed. When you agree to the VaziHub terms and conditions, it allows us to share the relevant information to facilitate the product or service being rendered to you.
Note that for some of our products may require you to provide additional information directly to a business partner of ours. In such instance, VaziHub processes this information on the business partner’s behalf and as such the relevant business partner remains responsible for protecting this information, not VaziHub. When signing up with one of our business partners, it is important for you to recognize that you are establishing a direct, binding relationship with such a partner under their terms & conditions and related privacy policies and that they would be the responsible party under POPIA.
2.2. Persons under 18 years
VaziHub do try our best not collect any information of persons (minors) under the age of 18 years without the consent of their parents or guardians. If you are under the age of 18 years, you must not provide any information to VaziHub without the consent of your parent or guardian.
2.3. Your Account
When signing up for certain VaziHub services, you are required to create a user account. You agree that you will provide accurate information to us and keep it updated, and that you will not create a false identity or an account for anyone other than yourself. It is your responsibility to safeguard your VaziHub profile’s username and password. This includes that you make use of a strong password and that you do not intentionally or unintentionally divulge it to anybody else. In the event of someone else using your username and password to make changes to your VaziHub profile, you will be held responsible for the changes and the outcome thereof.
2.4. Cookies
The VaziHub website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personal information, cookies may be tied to such information.
2.5. Closed-Circuit Television (CCTV)
Closed-Circuit Television (CCTV) images are processed, monitored and recorded for the purposes of crime prevention and detection as well as public safety in our stores. CCTV monitoring of public areas will be used exclusively for security and law enforcement purposes, will be conducted in a manner consistent with existing VaziHub’s policies and practices and will be limited to uses that do not violate the reasonable expectation of privacy of data subjects. Information collected of data subjects include physical features such as face, gender, race, height, clothing worn at the time and actions at the time. Recorded images will be stored for a period not exceeding 30 days and will then be erased, unless required by law to be retained in an investigation.
VaziHub may use your information for the purposes for which it was collected or agreed with you to facilitate the provision of our products and services to you, and for purposes which are within reasonable expectations and where permitted by law. The website may collect certain information about your visit, such as the name of the internet service provider and the Internet Protocol (IP) address through which you access the internet; the date and time you access the website; the pages that you access while on the website and the internet address of the website from which you linked directly to our site. This information is used to help improve the website, analyze trends, and administer the website.
Examples of information collected from you or other sources and processed by VaziHub are detailed below (which is not an exhaustive list) and linked to the purpose thereof.
We may also use your information for the following reasons:
If you are an existing customer, we may communicate with you based on the preferences as selected by you in relation to the relevant product or services you have signed up for. This may include making contact via telephone, email, sms, social media and other channels about products and or services which may be if interest to you.
You may opt-out (free of charge) from receiving future promotional information or direct marketing from VaziHub by either contacting our Customer Care Line
Information that VaziHub collects is kept in a form which permits your identification for no longer than is necessary for the purposes for which it was collected and processed in each specific case, and in any case not longer than as specified by the relevant applicable laws unless we have your consent to process it indefinitely.
VaziHub will retain your information after you have closed your account where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our agreement, or fulfil your request to “unsubscribe” from further messages from us.
We may retain de-identified or anonymized information after your account has been closed using techniques that do not permit your re-identification. If none of the afore-mentioned scenarios are required, VaziHub will permanently delete (electronic) and shred (paper) after the purpose of collection the information has expired.
VaziHub is committed to protecting privacy. All the personal information gathered on our website, stores and offices is used to personally identify users that subscribe to this service and will be kept strictly confidential. The information will not be sold or made available to anyone.
Notwithstanding anything to the contrary in this Statement, VaziHub reserve the right to disclose any information about you if we are required to do so by law, and if we believe that such action is necessary to:
(a) fulfil a government request;
(b) conform with the requirements of the law or legal process;
(c) protect or defend our legal rights or property, our website, or other users; or
(d) in an emergency to protect the health and safety of our website’s users or the general public.
Authorized VaziHub employees or agents will have access to some or all your information.
We do use service providers to provide our services and maintain our systems, including but not limited to maintenance, security, analysis, audit, payments, customer service, couriers, marketing and system development. These parties will have access to your information as reasonably necessary to perform these tasks on our behalf (namely role-based access). Where we contract with service providers, and wherever possible, we impose contractual obligations on them to ensure that your information is handled and secured in accordance with law and industry good practice.
Depending on which product or service you (as the Data Subject) have signed up for, you can update some of your information via our digital channels. Alternatively, your information can be updated via our Customer Care Line
You have the right:
Before we provide you with access to your information, we may require proof of identity and do checks to verify your identity. We may require up to 21 (twenty-one) days to respond to any requests for information. We may refuse to disclose some information in accordance with PAIA.
If you require VaziHub to delete all your information that we have about you, please also contact our Customer Care Line. We may also refuse to delete some of your information if we are required by law to retain it or if we need it to protect our rights.
A security compromise or information breach can be described as a threat to the Confidentiality, Integrity, Availability or Privacy of IT systems and/or information. Such incidents are governed by the VaziHub Security Incident Response process which allows us to deal with the compromise/breach and/or loss in an efficient and effective manner. One of the key pillars of this process is keeping all impacted stakeholders informed and updated.
When there are reasonable grounds to believe that your information has been accessed, altered, deleted, or acquired by any unauthorized person, we will notify the Information Regulator and yourself in cases where your identity can be established. This notification will be done in accordance with the provisions of POPIA and as soon as reasonably possible after the discovery of the compromise, considering the legitimate needs of law enforcement or any measures reasonably necessary to determine the scope of the compromise and to restore the integrity of our systems.
We reserve the right to:
Modify or withdraw the website, with or without notice to you; and/or Change our Privacy Policy from time to time, and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change.